Privacy Policy
Effective Date: May 17, 2025
1. Information We Collect
a. Information You Provide
We collect information that you voluntarily provide when you:
- Create an account
- Place an order
- Subscribe to a newsletter
- Fill out a form or survey
- Contact us directly
This may include:
- Name
- Email address
- Shipping and billing addresses
- Phone number
- Payment information (processed securely by Shopify and third-party payment providers)
b. Information Collected Automatically
When you visit the Site, we automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Referring site or search engine
- Pages viewed and actions taken on the Site
- Date and time of visit
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Enable core site functionality
- Analyze traffic and site usage
- Personalize content and ads
You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.
2. How We Use Your Information
- Process and fulfill orders
- Communicate about orders or accounts
- Respond to inquiries and customer service requests
- Send marketing communications (if opted in)
- Improve and optimize the Site
- Comply with legal obligations
- Detect and prevent fraud or security issues
3. Sharing Your Information
a. Shopify
Our store is hosted on Shopify Inc., which provides the e-commerce platform and processes orders, checkout, and payments. Learn more at Shopify’s Privacy Policy .
b. Service Providers
We use third-party providers for:
- Payment processing
- Shipping and logistics
- Email communications
- Marketing and analytics
These providers only receive information necessary to perform their services and are required to protect your data.
3. SMS Communications
a. SMS Marketing & Notifications
If you provide your mobile phone number and opt in, we may send you SMS (text) messages related to:
- Promotions, offers, and marketing updates
- Order confirmations and shipping updates
- Appointment reminders or service notifications
- Account-related notifications
b. Consent to Receive Messages
By providing your phone number and opting in to SMS communications, you expressly consent to receive recurring automated marketing and informational text messages from us at the number provided. Consent is not a condition of purchase.
c. Message Frequency & Fees
Message frequency may vary depending on your interactions with us. Message and data rates may apply according to your mobile carrier’s terms.
d. Opt-Out Instructions
You may opt out of SMS marketing messages at any time by replying STOP to any message you receive. You may reply HELP for assistance. You may also contact us directly to be removed from our SMS list.
e. Sharing of SMS Data
We do not sell or share your SMS consent or phone number with third parties for their marketing purposes. We may share your phone number with service providers that assist us in delivering text messages, subject to confidentiality obligations.
c. Legal Authorities
We may disclose information to comply with laws, legal requests, or to protect rights and safety.
d. With Your Consent
We may share information with partners or third parties when you provide explicit consent.
e. Business Transfers
If our business is merged, acquired, or sold, your information may be transferred to the new owner.
4. Data Security
We use reasonable safeguards to protect your personal information. However, no online transmission or storage method is 100% secure. Shopify and our service providers follow industry best practices.
5. Third-Party Links
Our Site may contain links to external websites. We are not responsible for their privacy practices and encourage reviewing their policies before submitting information.
6. Your Rights and Choices
You have the right to:
- Access your personal data
- Correct or update information
- Request deletion (subject to legal requirements)
- Opt out of marketing communications
- Withdraw consent where applicable
7. Jurisdiction-Specific Rights
Depending on your location (such as California, the EU, or the UK), you may have additional rights under laws like GDPR or CCPA, including:
- Data portability
- Objection to certain processing
- Filing a complaint with a data protection authority
8. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
Privacy Team
Top Tier Exterior Service


